Return Eligibility
Returns may be considered for wrong items, damaged packs, leakage, missing products, or quality issues reported within the defined support window. Perishable or opened food items may have restricted return handling.
Order support policy
Return & Refund Policy
Static design content for return eligibility, damaged products, wrong item handling, refund timelines, replacement support, and order issue escalation. Last updated: June 27, 2026Damaged Or Wrong Product
Customers should share order number, product photo, package photo, and issue details with support. The final backend flow should connect this to order support and admin review.
Refund Timeline
Approved refunds should be processed to the original payment method or approved alternate method. Exact timelines depend on payment gateway and bank processing rules.
Replacement Option
For eligible cases, Nisarg Organic may offer a replacement shipment instead of refund, subject to product availability, delivery area, and issue verification.
Non-Returnable Cases
Products may not be returnable if they are opened, used, stored incorrectly after delivery, reported late, or damaged after successful delivery.
Support Requirement
Order-related return or refund requests should be raised through the contact page or order support flow with complete order information.
Need Help With An Order?
Use the contact page or order history page to raise a support request with your order number and product details.
Contact Support